FAQs

Frequently Asked Questions

Everything you need to know before moving day, plus our full terms & conditions.

How far in advance should I book my move?
We recommend booking as early as possible to secure your preferred date and avoid limited availability. Busy periods fill up quickly, and early booking gives you peace of mind while helping you lock in your move ahead of time.
Do you move small items, and is there a minimum charge?
Yes, we handle both small and large moves. Pricing is based on the size and weight of the item or load, the distance between collection and delivery, and the type of vehicle required.
Do you transport heavy or specialized loads?
Yes, we do. Heavy equipment, generators, and other specialist loads can be transported, provided the details are shared with us in advance so we can plan the correct vehicle and handling requirements.
How do I confirm my booking?
Your booking is confirmed once the quote is approved and the required deposit has been paid, unless otherwise agreed in writing. We will also make contact with you through a call or WhatsApp message to make sure everything is in order.
Can you assist with last-minute moves?
We will always do our best to assist, subject to availability. However, booking in advance is strongly recommended to secure your preferred time and date.
What should I do before moving day?
We recommend making sure all items are packed and ready, unless arranged with us; yes, we also do packing on request. Please inform us if access points are not clear, and/or any other special handling requirements are required in advance. This helps the move run smoothly and efficiently.
Are you able to remove unwanted items or waste?
Yes, we also provide garbage removal and the transport of unwanted items as part of our service offering.
Anchor Movers (Pty) Ltd

Moving Services · Terms & Conditions

“Drop Anchor, We’ll Handle the Move.”

By paying the deposit stated on the quotation, the Client acknowledges that they have read, understood and accepted these Terms & Conditions, which form part of the agreement for the moving services provided by Anchor Movers (Pty) Ltd.

1. QUOTATION & BOOKING
  1. 1.1.All quotations are based on the information, inventory, access details and requirements provided by the Client.
  2. 1.2.The Client is responsible for providing accurate information regarding the items being moved, access, stairs, lifts, parking and other circumstances that may affect the move.
  3. 1.3.Additional items, difficult access, additional labor, waiting time, additional kilometers or changes to the agreed service may result in additional charges.
  4. 1.4.A booking is confirmed once the required deposit has been received.
2. DEPOSIT & CANCELLATION
  1. 2.1.The deposit secures the booking, vehicle, crew and allocated time.
  2. 2.2.Once the move has commenced, including loading, packing, handling or transportation, the deposit becomes non-refundable, subject to applicable law.
  3. 2.3.If the Client cancels, refuses or prevents completion after work has commenced, Anchor Movers may charge for work performed and reasonable costs incurred.
3. PAYMENT & FINAL BALANCE
  1. 3.1.Unless otherwise agreed in writing, the outstanding balance must be paid before the crew unloads the final item at the delivery address.
  2. 3.2.The Client may not withhold payment due to minor cosmetic damage, dissatisfaction with individual items or other matters that do not prevent completion of the move.
  3. 3.3.Anchor Movers reserves any rights available under South African law regarding unpaid amounts, including any applicable lien or possessory rights over goods in its possession, to the extent permitted by law.
4. DAMAGE, SCRATCHES & DENTS
  1. 4.1.Moving large, heavy, fragile or awkward items carries an inherent risk of minor cosmetic damage despite reasonable care.
  2. 4.2.Minor scratches, scuffs, dents, chips and similar marks may occur during normal loading, transportation and unloading.
  3. 4.3.Anchor Movers will not be liable for minor cosmetic damage that does not materially affect the normal function, structural integrity or intended use of an item, subject to applicable law.
  4. 4.4.Damage claims will be assessed case-by-case, taking into account the item's condition, age, existing damage, nature and extent of the damage, and whether its functionality or structural integrity has been affected.
  5. 4.5.Pre-existing damage, normal wear and tear, inherent defects and existing weaknesses are not the responsibility of Anchor Movers.
  6. 4.6.Damage must be reported as soon as reasonably possible, with photographs and relevant information for investigation. Anchor Movers may inspect the item before determining liability.
5. FRAGILE & SPECIAL ITEMS
  1. 5.1.The Client must advise Anchor Movers of fragile, valuable, antique, unusually heavy or delicate items before the move.
  2. 5.2.Items requiring specialist handling may incur additional charges or be declined where the risk is considered unreasonable.
  3. 5.3.Client-packed fragile items remain the Client's responsibility where damage results from inadequate packing.
  4. 5.4.Televisions, glass, mirrors and delicate screens should be appropriately protected and may be refused if inadequately packed.
6. VEHICLES
  1. 6.1.Anchor Movers will make reasonable efforts to provide the vehicle specified on the quotation, but no specific vehicle is guaranteed.
  2. 6.2.Vehicles may become unavailable due to mechanical failure, maintenance, accidents, previous job delays, traffic or other operational circumstances.
  3. 6.3.Where necessary, Anchor Movers may provide an alternative suitable vehicle.
  4. 6.4.Substitution of a vehicle does not automatically entitle the Client to a price reduction, provided the replacement provides substantially equivalent or greater capacity/service.
  5. 6.5.All vehicles remain subject to applicable legal weight and safety limits and will not be overloaded.
7. WORKING HOURS & DELAYS
  1. 7.1.Anchor Movers' crew will not work later than 10:00 PM (22:00) unless specifically agreed otherwise in writing.
  2. 7.2.Anchor Movers will make reasonable efforts to complete the move on the scheduled day, but exact arrival and completion times cannot be guaranteed.
  3. 7.3.Delays may result from traffic, weather, accidents, mechanical problems, previous jobs, access restrictions, Client delays, building restrictions or other circumstances outside Anchor Movers' reasonable control.
  4. 7.4.If a move cannot reasonably be completed before 10:00 PM, Anchor Movers may suspend the move and arrange continuation at another suitable time or date.
8. ACCESS & CLIENT RESPONSIBILITIES
  1. 8.1.The Client must ensure reasonable access to the collection and delivery addresses.
  2. 8.2.The Client must advise Anchor Movers of stairs, lifts, restricted parking, long carrying distances, narrow entrances, security restrictions, loading restrictions and building requirements.
  3. 8.3.The Client is responsible for arranging required building access, permits, loading bays or lift bookings.
  4. 8.4.Additional labor, waiting time or charges caused by access problems or inaccurate information may be added to the final account.
9. ADDITIONAL ITEMS & CHANGES
  1. 9.1.The quotation is based on the inventory supplied by the Client.
  2. 9.2.Additional or substantially different items presented on the day may result in additional charges.
  3. 9.3.Additional pickups, drop-offs or route changes requested on the day are subject to availability and will be charged according to the additional distance travelled, at a rate of R8–R20 per kilometer depending on the vehicle.
  4. 9.4.Anchor Movers may refuse additional items or requests where they would exceed the vehicle's legal or safe capacity.
10. CANCELLATION & RESCHEDULING
  1. 10.1.Cancellation or rescheduling should be communicated as early as possible and is subject to availability.
  2. 10.2.Where the Client cancels or reschedules after resources have been specifically allocated to the booking, the deposit may be retained and reasonable costs incurred may be charged, subject to applicable law.
11. GENERAL
  1. 11.1.Anchor Movers will exercise reasonable care when handling Client property.
  2. 11.2.Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under South African law.
  3. 11.3.If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
  4. 11.4.Insurance claims will only be made after the full amount is paid and carries an excess amount of R5,000.

“Drop Anchor, We’ll Handle the Move.”